Previously, clicking this link failed to load the full list of events. Nonprofit admins now have smooth navigation between a single event and the rest of an organization's Event Ticketing pages. Learn how to build an Event Ticketing page.

Due to compliance changes with carrier networks and Twilio (the communications platform that powers Text-to-Donate), short code use was partially restricted. During this time, Verizon and T-Mobile customers, as well as users subscribed to Spectrum for mobile service, were only able to use a full 10-digit “long code” to make mobile donations on the go. Learn what a Text-to-Donate short code is.

Donors using a Squarespace-hosted page with an embedded Simple Widget were briefly unable to proceed after clicking the button. Learn about embedding a Simple Donation Widget on a Squarespace website.

For a brief time, this link was broken. It again leads to an FAQ about what the best way to donate is, bank versus credit card.

At present, Verizon users (only) are unable to use the Give Lively short code (44321) due to a change made by the phone carrier. In its stead, Verizon users can send a text to the long code, 917-999-0700. Our Live Display has been updated to communicate this to Verizon users. Understand what a Text-to-Donate short code is.

Upon creation or editing of an Event Ticketing page, the event address field would refresh after each character was entered, requiring users to click back into the field after typing each character. This tool can now be used without technical interruption. Learn how to build an Event Ticketing page.

For a short time, the text did not include the gift to Charity Navigator in the total; however, if submitted, the full donation amount was charged, including the Charity Navigator gift. Learn how Give Lively is related to Charity Navigator.

For a short time, recurring charges were misleadingly labeled as “Invoices” in Stripe, which temporarily blocked those charges from showing in Salesforce and Nonprofit Admin Portal reports. No payments or payment amounts were affected and any impacted data has been updated. Learn how to export donor data from Stripe.

For a short time, donors were unable to check out with 20 separate recurring donations on Charity Navigator’s Giving Basket. There is no limit on the number of one-time donations in one checkout. For checkouts with a mix of one-time and recurring donations, there’s no limit on the total number of donations, just the number of recurring donations within the total. Learn how to get assistance if there is a problem processing a Giving Basket donation.

For a short time, the button did not appear if a date was selected in the date filter boxes. (The default date range is the past three months.) Learn more about on-screen reports in the Nonprofit Admin Portal.