At present, Verizon users (only) are unable to use the Give Lively short code (44321) due to a change made by the phone carrier. In its stead, Verizon users can send a text to the long code, 917-999-0700. Our Live Display has been updated to communicate this to Verizon users. Understand what a Text-to-Donate short code is.

Upon creation or editing of an Event Ticketing page, the event address field would refresh after each character was entered, requiring users to click back into the field after typing each character. This tool can now be used without technical interruption. Learn how to build an Event Ticketing page.

For a short time, the text did not include the gift to Charity Navigator in the total; however, if submitted, the full donation amount was charged, including the Charity Navigator gift. Learn how Give Lively is related to Charity Navigator.

For a short time, recurring charges were misleadingly labeled as “Invoices” in Stripe, which temporarily blocked those charges from showing in Salesforce and Nonprofit Admin Portal reports. No payments or payment amounts were affected and any impacted data has been updated. Learn how to export donor data from Stripe.

For a short time, donors were unable to check out with 20 separate recurring donations on Charity Navigator’s Giving Basket. There is no limit on the number of one-time donations in one checkout. For checkouts with a mix of one-time and recurring donations, there’s no limit on the total number of donations, just the number of recurring donations within the total. Learn how to get assistance if there is a problem processing a Giving Basket donation.

For a short time, the button did not appear if a date was selected in the date filter boxes. (The default date range is the past three months.) Learn more about on-screen reports in the Nonprofit Admin Portal.

An errant “MC_Preview_Text” merge tag was included at the beginning of email previews for email providers that incorporate email previews. Learn how to customize the thank-you message for Event Ticketing receipts.

The donation amounts on a Campaign Page are almost always different. In a recently discovered case, though, a nonprofit used identical donation amounts on one page, only differentiated according to the associated impact stories. Our system now distinguishes between such identical-but-separate donation amounts. Learn how to add donation amounts and impact stories to a Campaign Page.

Full addresses now appear, whereas any details on the second line had not been visible. Learn how to build an Event Ticketing page.

For a brief period, donors who selected “Bank” as their payment method were unable to complete their donation on a Simple Donation Widget. Read about why ACH is the most cost-effective payment method.