Nonprofit Admin Portal

Love the new custom questions capabilities but would be great it the data could be accessed via CRM integration or Zapier connection to send to our CRM (HubSpot).

I'm not sure why this still isn't a feature, but it would be nice to be notified when someone donates! it's hard to track things when you don't know they are changing, and every other system we've used allows you to set a notification by email.

When a monthly recurring donation fails to process, it would be helpful to receive a notification on our end so we can reach out to that customer in a timely manner. A notification to be sent to the donor would be nice as well.

I want to make a gift to a campaign page, and I live overseas on a US military installation, so my "city/state" is APO, AP. Can you make this an option in the address drop downs? Without it, I can only make a gift using a family member's address stateside but then it's an extra step to explain that to the nonprofit (I want them to have my correct mailing address so I receive their materials).

It would be terrific to be able to list names of donors but not the amounts they donate. Our donors like seeing their name publicly listed, but most are not comfortable with the whole world knowing how much they donated. Can you please consider an option for a live stream and donor list of names only, not amounts?

For any long term campaigns being able to give monthly, quarterly and yearly are necessary features. As is Setting an end date for a recurring gift. Another feature, slightly less necessary but still very important would be allowing donors to create a custom schedule with variable amounts.

Give Lively must have recently changed the suggested tip, because previously it was around the same amount as the processing fee. Now when a donor goes to make a donation of $250, it suggests to cover the processing fees and tip almost $50 (around $6 for processing fees, and $37.50 for tip), when it used to be around $12-15. I think this is an incredibly high amount that will turn anyone off covering processing fees. It's very confusing for donors to have these as the same button, and increasing the tip amount this much will make it so none of our donors choose to cover fees.

It would be very helpful to be able to schedule a recurring donation to begin on a date in the future.

It would be nice to schedule recurring donations. For example, let's say today is the 3rd of the month and a donor has expressed interest in starting a monthly giving contribution. Instead of having the donations process every 3rd of the month, you would like them to process every 15th of the month. With the current system, you would need to wait until the 15th to get this done or you are stuck with whatever day you start the process.

I find that the "tip" language is not intuitive in the non-profit space, and would strongly prefer we have the ability to customize that text or make it something more neutral like "software processing fee." I also would prefer we have the ability to set those defaults, and allow the user to select more graduated amounts.