Throughout the Nonprofit Admin Portal, primary images are recommended to be high quality, 2000x1200 pixels (5:3 aspect ratio) and in JPG, JPEG, PNG or GIF file formats. This is the case for Core Profiles (where it’s referred to as a background image), Campaign Pages (Default and Story templates), Event Ticketing pages, Peer-to-Peer Fundraising pages and Team Fundraising pages. Learn how to upload primary images on Core Profiles, on Campaign Pages (see bullet 3b), on Event Ticketing pages (see bullet 2a), on Peer-to-Peer Fundraising pages and on Team Fundraising pages (see item 15).

For a short time, the button sometimes had to be clicked twice for bank donations to go through. Learn how to troubleshoot donations made via ACH/direct debit.

Already added to Peer-to-Peer Fundraising and Team Fundraising pages, this expands use of our revised, “unified” login functionality to all donors or ticket purchasers wishing to pay with a saved card, and fundraisers logging in to an existing account or creating a new one through campaign or event pages and widgets.

As part 2 of our ongoing effort to update and reorganize givelively.org, which we relaunched in June, the Support Center makes it easier for all Give Lively users — member nonprofits as well as non-member nonprofits, fundraisers and donors — to find information and tools. The refreshed Resource Hub houses the same instructional technical content but is easier than ever to navigate with reimagined home, product and solution pages, and redesigned articles.

A fix has returned full functionality after a short lapse for a few nonprofits. Donors can still always choose either frequency option when donating. Learn how to change default donation frequency.

For a short time, some required Stripe fields were hidden from donors using a saved card to donate. The affected fields are once again visible on all browser types. Learn how to troubleshoot donation form errors that donors may see.

The text was briefly styled in the same color as the background, so it appeared invisible. Learn how to build a Campaign Page.

This improved login page is for Give Lively users/members with multiple Give Lively identities — donors, nonprofit admins and fundraisers.

It adds a new layer to our revised, “unified” login page for users/members with multiple Give Lively identities (donors, nonprofit admins… and now fundraisers). This includes use of the new, clean password reset style and flow, launched in late June.

The links were briefly styled in the same color as the background, so they appeared invisible. Learn how to fill in a Campaign Page’s basic information, including a page description.

This release deepens the integration between the two services, making data available in Salesforce that was previously accessible only via export. This new version (1.3) debuts new custom objects and a variety of fields, allowing users greater access to Give Lively data without ever leaving Salesforce. It also bundles a pair of permission sets that make it easier to grant access to users, and now fully supports the syncing of donations from Give Lively Peer-to-Peer Fundraising and Team Fundraising pages.

In select cases, this button was not clearing the donation amount. Learn how to build an Event Ticketing page.

Every new applicant automatically receives a note advising that their application is under review, but for a brief time some applicants were receiving more than one such email. Learn about the Give Lively membership application process.