Changelog
Follow up on the latest improvements and updates.
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The dropdown list of US states and territories on widgets is now fully scrollable.
For a moment, some of the dropdown answers were cut off.The Team search function in the
Supporters
box (aka Peer-to-Peer Leaderboard) on Campaign Pages functions normally once again.
For a brief time, a search would result in a loading wheel and fail to yield results. Learn how to set up the Peer-to-Peer Leaderboard. In anticipation of GivingTuesday, we just shared a big update about major improvements to our platform.
These include:- fresh fundraising page design enhancements
- expanded custom questions on donation forms
- multiple improvements to the donor payment process.
Because nonprofit passion is the bounce in our step, we also included mention of a few major milestones powered by our growing membership of approximately 9,000 nonprofits, and some important reminders and company news. Read the full article and learn how your GivingTuesday campaigns and giving season can be better than ever.
This month, we registered the 1,000th member nonprofit using our Salesforce integration
, accounting for a healthy proportion of our 9,000 active members. In keeping with our commitment to fundraising technology that is free for nonprofits, our members have full access to this first-class, five-star, native Salesforce integration that is fully compatible with Salesforce's Nonprofit Success Pack (NPSP) and automatically syncs Give Lively data to Salesforce on an hourly basis. Read about this 'Give Lively for Salesforce' milestone.
Give Lively now uses nonprofit data from the California Franchise Tax Board and additional sources at the IRS to determine a nonprofit’s fundraising eligibility.
This is in keeping with our shift to public data for nonprofit information that guides membership eligibility and good standing. Learn about what IRS databases we reference for nonprofit data, how this affects Give Lively membership requirements and how nonprofit governance and delinquency laws might affect access to the Give Lively platform. We feel good about our Net Promoter Score (NPS) – an affirmation that our mission, values and products are meeting the needs of our member nonprofits.
(An NPS score is a measure of customer satisfaction and loyalty based on consumers’ readiness to recommend a product or service to others.) Check out our score, based on nearly 750 responses.We have added new search filters to three data reports.
These new filters reflect data shown in on-screen reports and help nonprofit administrators jump to specific line items. The new filters are as follows:- Line Items (All) data report — Page Type,Page Name,Line Item ID
- Line Items (Giving Basket) data report — Page Type,Page Name,Line Item ID
- Custom Question Responses report — Page Slug,Page NameandSF Opportunity ID[two of these are shown in the example below]
We have updated all materials to show that the check processing fee for Giving Basket disbursements by check is now $0.97.
This is $0.04 more than the previous increase, this one imposed by the third party responsible for managing the check preparation and mailing. Disbursement checks are sent to nonprofits that receive donations through Charity Navigator’s Giving Basket, powered by Give Lively, but are not Give Lively members. Learn what the value of the Giving Basket check you receive represents and why the check might not be for the full value of donations received.The ability to add or update video as secondary media on Campaign Pages is functioning normally.
A bug briefly prevented a new video from being uploaded as secondary media – or removed, if it was already in place – once a primary video was uploaded. Learn how to embed a video (primary or secondary) on a Campaign Page.Since Give Lively's start in 2015, the customer support team has handled 100,000 “conversations,”
which are start-to-finish chats and emails initiated by donors or members. In light of the team’s success -- and its 80% customer satisfaction score since the start of 2024 -- Give Lively is lowering the customer support target response time from four hours to two hours, during normal operating hours. Read more service record accomplishments and hear from our agents in their own words.
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