In the Nonprofit Admin Portal, users can see which of their fellow account administrators have confirmed their email addresses.Following up on the security update announced on May 7, steps have been taken to ensure all users can access the emails associated with their logins. Now, nonprofit administrators can collectively check in with one another to complete the email confirmation process by reviewing the
Email Confirmed?column in the
Organization Settingstab of Nonprofit Admin Portal. Learn more about how to navigate the Nonprofit Admin Portal.
The type of Give Lively fundraising page on which a donation was made now appears in Stripe data.When viewing a charge in Stripe, the type of Give Lively fundraising page is labeled in the page_type column as:
Nonprofit(for Core Profile),
Campaign(for Campaign Pages),
Event(for Event Ticketing pages),
Fundraiser(for Peer-to-Peer Fundraising pages) or
Team(for Team Fundraising pages). Learn more about how to export data from Stripe.
Styling changes have been made to impact stories on Campaign Pages using the Story Template.The impact story texts now appear below the donation amount. This new style more easily accommodates wide variations in impact story length. Learn how to add donation amounts and impact stories to a Campaign Page.
New minor look/feel enhancements have been made to the Give Lively user login process.In this case, we have restyled the error and success messages on sign-in pages. These follow ongoing refinements to the user experience -- including everything from small size adjustments on buttons and fields to tweaking how texts wrap -- and are part of two ongoing structural improvement projects: (1) a revised flow that will see all Give Lively members (donors and nonprofit administrators) logging in from the same place and (2) a more unified approach to information available to users/members with multiple Give Lively identities (donors, fundraisers, nonprofit administrators).
Any nonprofit with a “restricted” Stripe account will see
Fundraising pages disabled
warning in the Nonprofit Admin Portal (see image below) as well as on all Give Lively fundraising pages.This was already the case for all nonprofits whose Stripe accounts are restricted
afterthey connect to Give Lively, but is now also true for nonprofits that connect
already restrictedStripe accounts to Give Lively. Stripe restricts accounts when, according to Stripe, “Additional information usually needs to be collected to enable” an account. Learn more about restricted Stripe accounts and what to do about them.
Canceled recurring donations are now correctly labeled in the Donor/User Portal.Canceled recurring donations were briefly being displayed as
Activeeven though they were correctly canceled. Learn how donors can manage recurring donations in the User/Donor Portal.
Direct links between the Nonprofit Admin Portal and the User Portal (a/k/a the Donor Portal) have been added for authorized users.This allows for easy cross-connection by Give Lively members who use the same email address to access the Nonprofit Admin Portal and the User Portal. The link from the User Portal to the associated nonprofit account(s) is located under the new
Your Nonprofitssection on the main User Portal welcome screen after login. The link from the Nonprofit Admin Portal is located in the dropdown from the user’s login email located at the far right of the top nav bar. Learn more about the navigation bar in the Nonprofit Admin Portal and what and where the User/Donor Portal is.
has been rebranded the
.This is in anticipation of two ongoing structural improvement projects: (1) a revised flow that will see all Give Lively members (donors and nonprofit administrators) logging in from the same place and (2) a more unified approach to information available to users/members with multiple Give Lively identities (donors, fundraisers, nonprofit admins). In keeping with this the User/Donor Portal login page has been restyled like the clean password reset style released in late June. Learn more about what and where the User/Donor Portal is.
The Leaderboard design has been updated.It looks and feels more in line with the improvements made to Team Fundraising pages. Learn how to set up the Leaderboard.
As part of ongoing design improvements, nonprofit logos have been removed from the
Choose a Fundraising Option
page.This is the page through which individual fundraisers can select
Fundraising as a team?(by joining or creating a team) or
Fundraising on your own?(by creating their own page). Learn more about how to create successful peer-based fundraising campaigns.
On Campaign Pages using the Story Template, non-brand page elements that are usually white can now be seen when a nonprofit uses white as its brand colors.Whereas the non-brand elements were sometimes blending into the branded white, automatic increases in color contrast now ensure full visibility. Learn how to design successful Campaign Pages.
button for recurring donations in the User Portal (formerly called the Donor Portal) is again fully visible.Learn how donors can manage recurring donations in the User/Donor Portal.
A visual hiccup with the Leaderboard page selector has been repaired.It is back to fitting within the confines of the Leaderboard box. Learn how to set up the Leaderboard.
A repair has returned full functionality to thank-you messages for Event Ticketing page purchases.Updates to thank-you messages were not saving in the very small handful of cases where the Event Ticketing page shared the same slug (part of the web link) as an individual fundraiser’s page and both were associated with the same Campaign Page. Learn about thank-you messages for Event Ticketing pages.
Any Event Ticketing page associated with a closed Campaign Page now displays a message making clear that the campaign is no longer active.The ability of the Event Ticketing page to sell tickets or collect donations for the (closed) campaign is also blocked. This is in keeping with how other Give Lively donation pages work once the life of an associated Campaign Page has run its course. Learn how to build an Event Ticketing page, how to close or cancel an Event Ticketing page and how to close a Campaign Page.
The process by which donors reset their Give Lively account passwords has been improved.The new, clean password reset style anticipates two things: a revised flow that will see all Give Lively members (donors and nonprofits administrators) logging in from the same place, and a shift from our current Donor Portal to a more universal User Portal. This step follows the security update and email confirmation process launched in May.
CSV exports of donor data (main dashboard CSV and campaign CSVs) have been updated to add a new column:
payment_platform_charge_id. This column shows the ID set by the payment processor (currently Stripe or PayPal) and sits alongside the
charge_idcolumn that displays the Give Lively ID. The new column is intended to aid in data reconciliation. Learn how to download donor data from the Nonprofit Admin Portal.
We have retired “international mode” from our donation forms.However, we are retaining and expanding the use of some of the qualities that were specific to it, such as making clear on all forms that donations are in “USD” (U.S. dollars).
On June 15, we relaunched givelively.org!It features a fresh new look, as well as updated, reorganized and easily navigated information about our powerful, practical and free fundraising tech. Please click through and learn about us, why we’re free, our members and, of course, our products and how to use them to hit ever-higher fundraising goals.
Nonprofit users of the Nonprofit Admin Portal are now asked to complete an email verification step.Following up on the security update announced on May 7, several additional steps have been taken to ensure that every user can access the emails associated with their logins:
- Any user who has not already confirmed an email sees an email confirmation popup (only on the first screen) after logging in. This popup will appear after every login until the email verification process has been completed.
- If users close the popup without completing the email verification, a banner in the portal reminds the user of the need to see it through.
- Once an email is confirmed, both the popup and the banner no longer appear.
Dedicate This Gift
popup on Campaign Pages (Story Template) is back where it should be.It had been appearing out of place — too high or too low on the page, requiring donors to scroll in search of it — but has been returned to its expected location near the
Dedicate This Giftbutton. Learn how to add the ability to give in honor or in memory of someone.
A one-cent ($0.01) rounding error on non-Amex credit card donations has been corrected.This occurred on some donations when donors agreed to cover transaction fees. A note about transaction fees: Give Lively offers donors the option to cover Stripe’s transaction fees, except when donations are made via a digital wallet (Apple Pay, Google Pay). If donors decline to cover fees, they are subtracted directly from the donation. When accepted, the fee coverage legally increases the value of a donor’s contribution, the gross value of which is necessarily reflected in a nonprofit’s fundraising totals. This is where the rounding error occurred.
We continue to make minor updates to the look and feel of our donation tools and forms, in the interest of both Web Content Accessibility Guidelines (WCAG) compliance and further refining the user experience.
Progress meters are again showing all new donations, including via PayPal.For a brief time, there was a delay before donations made by PayPal were displayed in campaign totals. Learn how to integrate our platform with PayPal as an optional, additional donation-processing method. Learn how to set or modify a fundraising goal for a Campaign Page and automatically enable a progress meter.
headline on some Campaign Pages no longer appears twice.Learn how to enable the display of recent donations on Campaign Pages (see bullet item number 10).
Jump-start your introduction to the Give Lively platform with our pre-recorded 45-minute virtual course.Give Live 101: A Crash Course is a straightforward and comprehensive overview of how to set up and use our free fundraising technology. Each of five sections — Getting Started, Digital Fundraising, Event Fundraising, Peer-Based Fundraising and Settings & Support — includes a video and additional resources that can help nonprofits make the most of Give Lively.
Email updates from team leaders are sending as usual again.Our Team Fundraising product includes the ability for team leaders to post updates. These can be broadcast publicly on the team page, or shared privately only with team members via the logged-in team page or, if desired, by email. After a brief interruption, all emails from team leaders are now sending as designed. Learn how to set up Team Fundraising and view a walkthrough of a Team Fundraising page (see note 16 for how on-page updates appear, and note A for how team leaders write/share updates).
We continue to pursue minor enhancements to the look and feel of our donation tools and forms.In the interest of both Web Content Accessibility Guidelines (WCAG) compliance and further refining the user experience, these changes include everything from small size adjustments on buttons and fields to refining how texts wrap.
An important update has been posted in the Nonprofit Admin Portal preparing nonprofit users for an email verification step they will soon have to take.In anticipation of an added layer of security, we are asking all Nonprofit Admin Portal users to ensure that they can access the emails associated with their logins. Anyone unable to do so is requested to replace their login email with an active one and avoid the risk of losing access to the Nonprofit Admin Portal and the Give Lively services available through it. Learn how to add or delete users of the Nonprofit Admin Portal.
Nonprofit admins are now able to delete a peer-to-peer fundraiser who is a team leader and has not yet raised any funds.Previously, while admins were able to delete the pages of individual fundraisers who had not yet raised any money, this was not an option if a fundraiser was a team leader. Learn how to set up and use Peer-to-Peer Fundraising.
Optimizations to our Leaderboard pages have increased Leaderboard search speeds.Leaderboard pages provide a ranked view of peer-to-peer and team fundraisers, and a search tool makes it easy to pull up specific fundraisers or teams. Search results now appear faster than ever. Learn how to set up the Leaderboard.
Full event description texts now appear in Yahoo! calendar invites when triggered by the
Add To Calendar
tool on Event Ticketing pages. Recently, event descriptions weren’t appearing in Yahoo! calendars for events that had no end date. A fix for this situation irons out an additional wrinkle in last week’s Yahoo! calendar fix. Learn more about how to build an Event Ticketing page.