Clair Lofthouse
Update: The 'Card' option is now the top option on the form. We'll keep the status of this request as "In Progress" as we hope to soon offer even more control over choosing the payment methods that are displayed.
Some related posts you might be interested in:
- https://feedback.givelively.org/campaign-pages/p/accentuating-choose-another-payment-method-link
- https://feedback.givelively.org/donor-features/p/donor-payment-option-visibility
Clair Lofthouse
Good news! After reviewing all requests, your suggestion has been added to our next roadmap. We do our best to stick to our predictions, but we receive a lot of requests, so there may be unforeseen delays. In the meantime, happy fundraising! You’ll receive email updates about the status of your post. We encourage you to return and vote on others to show your support of additional suggestions. To stay up to date on completed fixes and improvements, as well as new functionality, see our Changelog at https://givelively.canny.io/admin/changelog.
Matt Connelly
in progress
This request is being tackled through our work on a second-generation payment form, which we're in the process of rolling out. The 'Card' option will be the top option on the form. We hope to soon offer even more control over the payment methods that are displayed. More news on the form here:
T
Tony Jordan
Adding my vote for this. Issue with plaid notwithstanding, which are valid in their own right, the delay of processing for ACH makes it difficult for us to onboard donors/members since salesforce integrations don’t start until the money is posted.
Debbie Pullen
AGREED. In our recent campaign, I was notified of lost donations due to the language and process of ACH. I am considering other software since this is creating a negative impression of our online fundraising. For our organization, this is NOT the "suggested method" as written on the campaign page. Please resolve ASAP! Thank you.
Jedidiah Chavez
Hello, I love GiveLively but the ACH option will be a barrier to your YE giving. Unfortunately if this isn't resolved, we will need to move to another software. It is confusing for donors, buggy, and the language presented is problematic.
R G
Credit card should be the first option. Also, need option to turn off ACH as an option if it continues to be buggy and frustrating for users.
D
Daniele Levine
Just wanting to echo what many other have written... we're fairly new to Give Lively and have gotten feedback from donors who are not comfortable using another third party processor and providing bank log in information. I've had a few folks come to me confused and uneasy.
Cristin O'Leary Jones
Echoing the other sentiments, we need an option to remove the ACH payment if it requires bank login information. Have had donors (representing tech companies) express discomfort with this method especially being the first and "suggested" option when that suggestion is not coming from us.
M
Matthew Fass
First donor to our first campaign today wrote...
"This is great, and I would love to make a donation. But it looks as if the only option is to make a donation through a bank account? Seriously? No PayPal or credit card? Am I just misreading the page?
Steven"
So, our donors are having problems finding their path to CC and PayPal. I think it's mostly an UX issue and it could be browser based. When I look at the page in Firefox on my Android phone, it looks fine to me. Same in Chrome on my desktop Mac.
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