We don't have the ACH option configured in Stripe, so when donors try to use it, it errors out for them. Since we don't have it as a Live option in Stripe, it shouldn't appear in the checkout in Give Lively.

I also would appreciate the credit card option to appear before the ACH option.

Might not be a bad idea to reorder.

I agree, this being the first option gets people confused sometimes. They are not comfortable with the process of connecting to their bank account.

Strong agreement with all of the below. We have donors who get confused about where the credit card option is because ACH is extra prominent ... in addition to it being confusing and donors searching for the CC, we've had several issues where the ACH payment stalls, does not appear to go through and therefore the donor starts over with their entire transaction, and ends up double charged. ACH has issues as a processor AND it's the one pushed on donors given the way it's ordered. This is problematic. It's very important to us to be able to switch the order, or even remove ACH entirely so credit card is the prominent option. Please prioritize this update!

My org would appreciate it dearly if you would please rush the ability to remove or re-order ACH. We are going live with a major multi-week Give Lively fundraiser soon and would really appreciate this being addressed as soon as possible.

Meanwhile, would you please remove the language stating that ACH is the suggested payment method? It's to my org's disadvantage that Give Lively is suggesting it's a preferred method when Stripe has set a limit of $2,000 per donation and $10,000 weekly for our org, as historically we have a track record of donors making donations of amounts substantially more than $2,000 as single donations or $10,000 cumulatively in a week.(We've contacted Stripe and they've declined to raise these limits as we are a new client.)

I can understand the value to non-profits in paying less in processing fees for online checking donations than for credit cards, but not when the checking option comes with the above restrictions that may confuse, frustrate and/or lose donors.

Agree remove! At least reorder. I have been receiving multiple complaints from different donors each week.

ACH is currently first option, with CC second. When we were doing internal focus groups, there were multiple requests to remove or reorder ACH.