We have received negative feedback both from donors and members from our board on the use of Plaid for ACH donations. There are security concerns (nothing is completely secure on the internet) and we do not want to be liable for any data breeches that may result. This is particularly problematic in the way the language is in the platform - it sounds like we, the organization, are recommending - and asking - our donors to use Plaid. It's actually Give Lively making that recommendation but you can't tell that from the front facing user experience. Please add an option to remove the ACH payment option.

We would love the option to turn the pay by Bank Account feature off. Especially if it is via Plaid. This is very problematic for almost everyone who uses it - including tech savvy individuals. It frustrates donors, it frustrates staff. Let us decide if this appears as a donation option or not.

Having the ACH option first caused confusion for one of our staff who tested the donation page. They thought it was the only option and did not like that they had to enter bank info. It would definitely be helpful to have an option to reorder the payment options so that Paypal and credit card options are shown first.

We would also like to see options to reorder payment options and have the ability to remove ACH payments, or have the option to turn off the option for the donor to cover the fees on the Bank Account option.

For our Finance and Admin reporting, it requires us to make manual corrections on our end to ensure Quickbooks matches Salesforce. This is due to the fee being deducted per transaction. For example, a donor covered the fee on a $50 bank account donation giving a total amount of $50.40, but we only received $50 of that donation - so basically Quickbooks and Salesforce will not reconcile without us having to make manual corrections.

Another issue with the ACH option is that there is a message at the bottom of the first email a donor gets after using it that says "No goods or services were received" - this is definitely not true for events and may not be true in other cases, which could put orgs at risk with the IRS if someone uses this as its tax receipt. I would appreciate if this line was removed from the initial email donors get (prior to the ACH being processed) and if the ACH option was moved to the bottom and potentially with the option to remove it- its nice to have for very big donations that may be processed but its not likely to be the preferred option in most cases. Thanks!

Yes, I did have a donor tell me something negative about a service called plaid! have no idea what he was talking about, I did direct him to paypal or cc or text to donate. I think that's all most folks need. I did get that donation after the redirection.

Agree with all that has been said. This option is continuing to cause our donors trouble and frustration, as they are prompted to complete the entire process of setting up a transfer—including entering in their bank login information—only to receive an error message from Plaid at the very end. Having the option to remove this option entirely would be ideal but simply reordering so that Payment By Credit Card is the suggested option would be a tremendous improvement.