My organization has gotten some negative feedback from donors about trying to pay with their bank account. They say that Plaid didn't recognize their financial institution. (Unfortunately I don't have any more details than that.)
Is it possible to simply turn off the bank account payment option? Our donor feedback about credit card donations has been overwhelmingly positive and we'd prefer that be the only option. It would make for a simpler process. My organization isn't worried about the small difference in processing fee between bank accts and credit cards. Thank you!