Since Give Lively's start in 2015, the customer support team has handled 100,000 “conversations,”
which are start-to-finish chats and emails initiated by donors or members. In light of the team’s success -- and its 80% customer satisfaction score since the start of 2024 -- Give Lively is lowering the customer support target response time from four hours to two hours, during normal operating hours. Read more service record accomplishments and hear from our agents in their own words.