Allow donors to update their gift amounts. | Voters

Allow donors to update their gift amounts.

under review

Nicko

Donors want to increase or decrease their donations and it's significant work for the charity to respond, cancel the gift and then ask them to restart their giving.

January 28, 2020

Danielle MacGray

Agreed with the others! And include the option to select which date a recurring gift is processed!

Matt Connelly

marked this post as

under review

Hi all, we're currently ideating and scoping out the work needed for this feature. I hope this small update inspires some hope until we get closer to implementation. I'll provide more updates as we progress.

Jennifer Weil

THIS. Please address this limitation. We are getting complaints. Enough that we might need to change systems, and we'd rather not. And when I just spoke with Customer Service through the Chat, I was told that this is not a concern that GL has heard before.

Wendy Fetterolf

Cannot echo this enough! It's the same challenge when their credit card number changes, which happens often!

Kiyomi Noguchi

YES PLEASE!! Currently it's a complicated process that deters donors from changing a recurring donation. I know they received a link to cancel in their initial donation, but we would like to be able to send them an email with a link for them to easily UPDATE (not cancel and renew) their recurring donation.

Kiyomi Noguchi

Or at the very least, could we receive the link necessary for them to cancel, so we can send an email with the steps clearly laid out for them to cancel and renew with a different amount?

Jonathan Lin

This would be profoundly impactful for us.