It would be very helpful to give donors the option to write in special instructions, including address information so we may also send a personalized card for honor/memory gifts.
acknowledgements for monthly donors
We have numerous monthly donors but when their monthly transaction runs, they only get a receipt. It would be better if there was a capability to have the monthly donor receive a acknowledgement letter, not just a receipt.
Customize "In Honor/Memory" Of Email
Hello, if possible, it would be great to be able to customize the email that people receive when someone donates in their honor. For example, right now it says "this donation will help [org name] further their vision and mission." If we could customize that part, that would be amazing!
Allow donors to update financial information
Donors should be able to update their credit cards when they expire (and should be prompted to do so before gifts start to fail).
Allow donors to make a pledge
If donors are not ready to make a payment but want to pledge their support, offer a pledge option with a date, amount, and payment method.
Show organization name rather than Give Lively on donor's Apple Pay transaction history
When donating via Apple Pay, the transaction history shows "Give Lively" as the organization and " secure.givelively.org " as the location. We would like the organization name to be our organization's name rather than "Give Lively" so it is clear to donors that they donated to us. Having the location as " secure.givelively.org " is acceptable.
Ability to remove payment methods like bank ACH/EFT
We haven't set up bank debits yet, but we can't remove that payment method from the widget
Streamline Bank Account payments and offer simpler ACH option
Feedback given to us: the bank account option, though optimal for donor retention, uses too many clicks. Also, linking a bank account is too much of a security risk for some users - they would prefer an option to just type in their account and routing numbers rather than log into their online banking account. In the past, we have also had a donor whose bank account was not hosted on the feature, so she had to give by credit card anyway.
Allow Donors to Change Donation Amount
We have donors who wish to update their monthly donation amounts (Increase/Decrease) but currently, the only way for them to do this is to cancel their existing donation and then sign up for a new one. It would be very helpful (and a significantly improved user experience) to allow the donor to update their monthly donation amount in their user portal with having to sign up again.