Allow donors to give in their local currency
We regularly hear from potential donors who express frustration that they can only be charged in USD. A detection of local currency by IP address and a dropdown/any ability to change the currency would be fantastic — and 135+ currencies are already supported in Stripe: https://stripe.com/docs/currencies/conversions #stripe
Allow donors to update financial information
Donors should be able to update their credit cards when they expire (and should be prompted to do so before gifts start to fail).
Make the donor portal more self-sufficient
Donors should be able to update their personal information like email addresses, phone numbers, and mailing addresses (including for any custom fields we ask of them when they donate) in the donor portal if they choose to create an account. It would also be great if we on the nonprofit side could both see which of our donors have created accounts, as well as help our donors create an account if they wish.
Allow donors to update their gift amounts.
Donors want to increase or decrease their donations and it's significant work for the charity to respond, cancel the gift and then ask them to restart their giving.
acknowledgements for monthly donors
We have numerous monthly donors but when their monthly transaction runs, they only get a receipt. It would be better if there was a capability to have the monthly donor receive a acknowledgement letter, not just a receipt.
Set End date for Monthly giving
Donors may want to donate monthly for a specific duration, say a year. They need ability to set start and end dates.
Address & Additional Question Requirements for P2P Pages
These should be available on all donation pages affiliated with the campaign, not just the campaign home page! We only get this data from a small number of campaign donors which is not helpful for data collection.
Allow Quarterly Donations
In addition to the option to make recurring monthly donations, it would be great if donors had the option to give annually or quarterly.
Allow donors to make a pledge
If donors are not ready to make a payment but want to pledge their support, offer a pledge option with a date, amount, and payment method.
ActBlue-like donor features
Chat started at 9:07 AM G Hi Bomee. Thanks for chatting. I'll be right with you. Give Lively Service Hello there- I have a usecase that I would love to see Give Lively address. I have been using ActBlue for election-season fundraising for c4s 9:08 AM Their ActBlue Charities platform allows donors to set up what they call "tandem fundraising" pages for ANY nonprofit who is on their platform. Doesn't require any action on the part of the nonprofit - any supporter can go in and set up a fundraiser with as many nonprofit beneficiaries as they like. 9:09 AM It's great because the nonprofits don't have to do anything at all, and it's great for donors for occasion-based fundraising like birthdays or Giving Tuesday because I can pick my favorites and ask they all get a portion of my raise 9:10 AM For Give Lively, it would grow your registered donor base because that would be something they couldn't do without an account. Seems like a win-win-win. FYI, they don't have many c3s registered yet so you should maybe get ahead that 9:11 AM G Thank you for writing in Bomee, we do have P2P fundraising and team pages, but the donors would need to make an account login to use it: https://resources.givelively.org/articles/set-up-and-use-peer-to-peer-fundraising . You can also leave us feedback and suggestions here at this link as well: https://feedback.givelively.org/ Give Lively Service I am a registered user - where do you have multiple orgs? 9:12 AM G We have a database of multiple organizations with us, are you asking about where you can see them? Give Lively Service Actually, I can't even find the donor login 9:13 AM G We don't have a donor portal at this time, donors who have a fundraiser or made a P2P Page would go to their non-profit page to login. Give Lively Service So, I can't login, then? 9:15 AM Maybe you can just walk me through how I would set up a P2P page From your website, it seemed like the nonprofit has to set that up? G If you have a fundraiser or P2P Page, your non-profit will send you a link. And yes, the non-profit on their end has to enable peer to peer fundraising first Give Lively Service So, that is my point. 9:16 AM This is not a complaint - I'm just pointing out a different scenario for P2P that I think you will start seeing because so many people are using ActBlue this year. It would be a value-add, and I suggest you put it in whatever you all have as your feature bike rack G I understand, you can let us know about this suggestion using our feedback link for our engineers to see: feedback.givelively.org