With the new, required, second generation payment page, there is a VERY promenant "add a tip" feature to support give lively. Our donors have pushed back on this, and have opted out of donating entirely because this is now on the page.
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BK
I agree, we have received feedback that this language is very jarring for our donors who are also being asked to cover the processing fee.
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Katie Pagett
BK it's now not just the language but the "slider" that GL has said was created after a lot of feedback is incredibly misleading. We are now experiencing donors who are confused and then annoyed.
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Dani Oliver
Agreed. This is a really confusing thing for our donors. If it needs to exist on the checkout page, it should be at the very bottom.
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