Make required donor info actually required
Natalie Nichols - Shades of Grace Ministries
Although we have set certain donor information as required (because in the dashboard, you gave us the option to do that), donations are being made without that information being provided.
When I try to run test transactions without that information, I'm unable to proceed. The fields are highlighted in red and marked as required. But donations are somehow being made without this "required" info provided.
When I asked your support chatbot how this could occur, how donations could be made without the info when I'm unable to do so, I was told that this feature is in Beta and it may not work consistently.
This was never communicated to us. The feature is offered as if it's guaranteed to work.
Clair Lofthouse
Thanks for your suggestion! A little about how we’ll use your input: we use Canny to help plan for the year ahead and our team engages in discussion threads as we seek feedback for prioritized items. We’ll update this post to let you know whether we plan to incorporate your request into our next roadmap. We receive a lot of requests, so even the greatest ideas might not get implemented right away. Thank you for your patience! To anyone else who reads this, please vote on this request if you would like it to be prioritized. The person who posted and anyone who comments or votes on this post will receive email updates about the status of your post. We encourage you to return and vote on others to show your support of additional suggestions. To stay up to date on completed fixes and improvements, as well as new functionality, see our Changelog at https://givelively.canny.io/changelog.
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Levi Crosby
Natalie Nichols - Shades of Grace Ministries -- is it possible that the donations are being made through campaigns that do not have the same donor requirement settings as your core profile, or vice versa?