More Customizable Thank You Email
M
Michael Benesch
Please add the ability to add logos and other images. Tax receipts should look branded! Thanks!
E
Elli Krandel
Seconding the use of photos in thank you emails!
D
Daniel Orum
This is the most important difference in switching from our previous donation portal. In that system, we were able to duplicate the physical letterhead in an HTML editor so that our thank you email/receipts looked almost exactly like our hard copy we send out to donors where we do not have their email address. There are other benefits to Give Lively that kept this from being a blocker, but a totally custom thank you email (with a give lively footer) would be a welcome feature for us.
O
Olivia Gulin
Merged in a post:
Add Photo to Thank You Email
H
Holly Germeroth
We'd love to be able to send a more appealing thank you with photos to reinforce the value of their gift. A Picture is worth a thousand words, right?
M
Meghan McLaughlin
More customization for the Thank You Email would be greatly appreciated!
J
Jennifer Clessas
Agree with this and in addition, we would like to be able to cc our development inbox for all tax letter emails. Our auditor asks to see the documentation for these letters above a certain amount, and because we cannot get cc'd (like we do for all other platforms), we have to create tax letters for those gifts just to present to our auditors.
zenfer tetra
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R
Ryan Matthews
Would be nice to also include the names of P2P fundraisers (e.g., "Thanks for Supporting /Fundraiser Name/'s Fundraiser!") in these thank you emails.
H
Heather Chen
We have a donor with a 2-word first name: Norma Jean. The Give Lively app seems to parse her first name as Norma. She gets quite upset when the first line of the donor confirmation email says "Thank you Norma" Because Norma was her mother's name and has since passed away. It would be great if we could customize the email to use Full Name instead as one alternative. However, there doesn't appear to be any way to change the following part of the email template:
Thank You,
|FNAME|
Rachel Tanner
We're actually creating a whole system to make a work around. Which is sad. We're making the GiveLively emails a "processing" message and then having an actual branded and designed thank you email come once the gift is entered into Salesforce. This really should either be fixed - or they should be able to be turned off so we can use something better while they're considering fixing the issue.
N
Nick Farano
Rachel Tanner: That's a great (and yes, absolutely unfortunate) method... kudos Rachel
M
Melanie Greene
Rachel Tanner: When you say you're making it a "processing" message, do you mean that you just have text in the email that says their gift is being processed? Thanks!
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