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notifications for donations
under review
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Kathy McWade
Yes please! This feature is very much needed. Fundraisers should know when they receive a donation without having to check their fundraising page. This would allow fundraisers and nonprofits to thank their donors immediately.
James Porter
+1 to this. Stripe notifications have no information in them. It'd be great to be able to designate who notifications are sent to, and have them have donor information including amount and what campaign they donated to.
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Sandy Smith
Yes, yes yes. 100x yes! Org admins and P2P fundraisers would be idea, as said elsewhere.
Ryan Matthews
Notfications to org admins
and
P2P fundraisers would be ideal.G
Gary Coulter
It seems like all we'd need is the ability to CC the acknowledgement email that is sent to the donor. We need this for event registrations also, not just donations.
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Maria Glidden
This would be a great feature to have.
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Lisa Frack
Are we able to receive notifications when someone registers, even if they don't donate? Our event is free, with an optional donation section. We'd like to know how well the registrations are doing in real time in addition to the donation notifications.
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Brad Nahill
Can't believe this still hasn't happened. This is standard on every other donation processing software I've used. It makes the "dedicate this donation" option completely useless.
Matt Connelly
Brad Nahill:
Hi Brad,
Hope you’re well—we’re currently reviewing this request.
We’ve held back from putting resources into building our own dedication email notification feature thus far given the functionality Stripe offers, but it has been more heavily considered as of late.
I recognize that those notifications Stripe sends currently do not showcase the dedication information, though that information is available through Give Lively CSVs if needed. And of course, the dedicatee can get a notification that the gift was dedicated to them if the donor provides their email in the form.
Can you speak more to the value of having the dedication information in the email notification would provide? Not discounting it—but it will help us scope out what information is most needed if we build out our own notification feature. Feel free to let us know what other information you feel would be most valuable in the email notification.
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Brad Nahill
Matt Connelly: I've been getting feedback that people who are doing dedications that they don't know if people actually get the message as they are not cc'd. And we like to send a better worded follow up to the person getting the dedication than just an auto generated email receipt. Getting that info from a CSV is a big waste of time to have to constantly be checking that when an email notification can alert us immediately. I also get other income through Stripe that I don't need notifications for, so now having to get Stripe notifications for donations fills up my inbox with mostly emails I don't need.
Matt Connelly
Brad Nahill: Got it--thanks Brad this is extremely helpful. I'll follow up as we begin to map out our short term roadmap a bit more--I'm sure certain aspects of your pain points will be discussed. Thanks again for your time.
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Nick Farano
Matt Connelly: If I may - There are two reasons why I need this.
- On a donation acknowledgement (one that we mail), we indicate that the donation has been made in honor or in memory of someone. When this info is pulled into Salesforce (or I look at the Stripe notification), I do not see this info. It is an additional step that I should not have to perform.
- This is a little less useful for your other users, but we typically collect mailing address information for the dedication if someone wants to send a note to that person. without this function, I do look in our database to see if we have the person's address and do it by hand. Again, I have missed a few before I realized that dedication information is only in one very specific place.
My suggestion is either to add more to the stripe email, or build a new email..
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Zack Baker
Nick Farano: I agree with this! We typically mail tributes/dedication notifications to the families. All our past systems have allowed for us to collect the families address from donors (or at least let us put in customized fields to do so).
Matt Connelly
Matt Connelly
under review
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