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notifications for donations
under review
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Ryan Matthews
Notfications to org admins
and
P2P fundraisers would be ideal.G
Gary Coulter
It seems like all we'd need is the ability to CC the acknowledgement email that is sent to the donor. We need this for event registrations also, not just donations.
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Maria Glidden
This would be a great feature to have.
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Lisa Frack
Are we able to receive notifications when someone registers, even if they don't donate? Our event is free, with an optional donation section. We'd like to know how well the registrations are doing in real time in addition to the donation notifications.
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Brad Nahill
Can't believe this still hasn't happened. This is standard on every other donation processing software I've used. It makes the "dedicate this donation" option completely useless.
Matt Connelly
Brad Nahill:
Hi Brad,
Hope you’re well—we’re currently reviewing this request.
We’ve held back from putting resources into building our own dedication email notification feature thus far given the functionality Stripe offers, but it has been more heavily considered as of late.
I recognize that those notifications Stripe sends currently do not showcase the dedication information, though that information is available through Give Lively CSVs if needed. And of course, the dedicatee can get a notification that the gift was dedicated to them if the donor provides their email in the form.
Can you speak more to the value of having the dedication information in the email notification would provide? Not discounting it—but it will help us scope out what information is most needed if we build out our own notification feature. Feel free to let us know what other information you feel would be most valuable in the email notification.
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Brad Nahill
Matt Connelly: I've been getting feedback that people who are doing dedications that they don't know if people actually get the message as they are not cc'd. And we like to send a better worded follow up to the person getting the dedication than just an auto generated email receipt. Getting that info from a CSV is a big waste of time to have to constantly be checking that when an email notification can alert us immediately. I also get other income through Stripe that I don't need notifications for, so now having to get Stripe notifications for donations fills up my inbox with mostly emails I don't need.
Matt Connelly
Brad Nahill: Got it--thanks Brad this is extremely helpful. I'll follow up as we begin to map out our short term roadmap a bit more--I'm sure certain aspects of your pain points will be discussed. Thanks again for your time.
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Nick Farano
Matt Connelly: If I may - There are two reasons why I need this.
- On a donation acknowledgement (one that we mail), we indicate that the donation has been made in honor or in memory of someone. When this info is pulled into Salesforce (or I look at the Stripe notification), I do not see this info. It is an additional step that I should not have to perform.
- This is a little less useful for your other users, but we typically collect mailing address information for the dedication if someone wants to send a note to that person. without this function, I do look in our database to see if we have the person's address and do it by hand. Again, I have missed a few before I realized that dedication information is only in one very specific place.
My suggestion is either to add more to the stripe email, or build a new email..
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Zack Baker
Nick Farano: I agree with this! We typically mail tributes/dedication notifications to the families. All our past systems have allowed for us to collect the families address from donors (or at least let us put in customized fields to do so).
Matt Connelly
Matt Connelly
under review
Nicole Alter
Commenting on behalf of Every Meal as they would specifically like to receive a notification for monthly donations.
Nicole Alter
Merged in a post:
Donation Notifications
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Christopher White
It would be nice to be able to receive notifications of donations over a certain amount (a limit that can be set in the preferences). I know the automated thank you responses go out upon donation completion, but for those donors that make more significant contributions, we like to reach out personally as well... as soon as possible. Right now, unless we download the donor export data daily (we typically don't receive enough donations to make this worthwhile on a daily basis), there's no way to know when these donations are made. It would be great if we could set up an email notification to be delivered upon completion of the donation to the admin (and/or another contact that handles donor info in our org) for when a donation exceeds a set amount such as $500 (or whatever the set threshold would be).
Nicole Alter
Samantha Wetzel please note that donation notifications can be set up through Stripe: https://resources.givelively.org/articles/set-up-notifications-for-every-donation.
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GCI
Nicole Alter: The Stripe notification does not include all of the information (even name). We also do use Stripe or Paypal for other things. It would be useful to get a notification from you directly -- or even just a copy of the thank you message the donor receives.
Kiran Chadha
Nicole Alter: Hi, every fundraiser should get an email notification when someone donates to their fundraiser. We can't go and check everyday. Only the admins have access to stripe account. We would like this feature ASAP. This is from Kids & Art Foundation. Thanks.
Nicole Alter
Kiran Chadha: Thanks for the feedback. Feel free to upvote this post in regard to P2P fundraiser notification too: https://givelively.canny.io/peer-to-peer-fundraising/p/notify-fundraisers-of-donations.
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Brad Nahill
Nicole Alter: Stripe notifications (or Paypal) do not include information on when a donor wants to dedicate a donation to someone. This is why we need notifications from Give Lively with that information. This is an industry standard that Give Lively does not meet.
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Sandy Smith
Kiran Chadha: Yessss, 100%!!
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Sandy Smith
Nicole Alter: I'm new to GL and not sure what upvoting is, but I agree with this 10%.
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