Sync mononyms to Last Name, or make First Name & Last Name separate fields with the Last Name required
complete
Jonathan Lin
complete
Happy to announce that sync logic has been adjusted so that when donors provide a single name, the name will sync to Salesforce in the Last Name field vs. the previously used First Name field. This should alleviate errors relating to contact creation.
Jonathan Lin
Nicholas, thank you for the feedback. We can address this in a future update to sync logic.
Rose, thank you for your thoughts as well. It's a much larger consideration to split the name field on the donor form into two or more fields, with impacts extending beyond just the Salesforce integration. This is an ongoing discussion internally. If we do end up splitting the field, we'll certainly plan to account for it in sync logic.
R
Rose Sherman
Please separate Name into First Name, Middle Name, and Last Name fields, or at least First Name and Last Name. I appreciate you may be using the full name to associate it with the name on the credit card. However, people are entering their middle initial or middle name and that becomes part of their last name when sync'd to Salesforce. We've also had people enter two names in the field, e.g. Jan and Joe Doe. That also creates odd looking Contact names in Salesforce. Thanks for considering this.
Sammy Vo
under review
M
Moira Ariev
Sammy Vo: is there any progress on this front? It is a huge continuing problem in Salesforce for us.